Zee Policies



General Orders

  • For General orders (purchasing items directly from the site), please allow a MINIMUM of 2 weeks to receive your order. 
  • USPS and UPS are the services used to ship orders.
  • Tracking numbers are NOT included by default. If you want to track your package, please email me at soularlioness@gmail.com with the subject title, "Tracking Request."
  • An EXCHANGE or STORE CREDIT may be granted by customer's choice. (Ex. If a shirt is too big or too small, you may exchange it for the correct size OR receive store credit equal to the cost of the product).


Commissioned Work

  • For Custom/Commission orders, always check here first to see my current status (Open or Closed).
  • All Custom/Commission orders require the completion of the "Commission Agreement (Proposal) for Design of Artwork" and "WORK OF ART COMMISSION AGREEMENT" forms.
  • All Custom/Commission orders require 50% deposit of the TOTAL cost upfront. The remaining balance is due upon notification of completion.
  • If the remaining balance isn't paid within 24 hours of notification of completion, the order will be cancelled and NO REFUND will be given.
  • I reserve the right to APPROVE or DECLINE any Custom/Commission order request.
  • ABSOLUTELY NO REFUNDS, RETURNS or EXCHANGES on Custom/Commission orders.


Oracle Card Readings & Services

  • All pre-scheduled sessions* for readings MUST be PAID IN FULL 24 HOURS before the time of said session. All unpaid appointments will be cancelled. 

*This means client and I discussed and set a date and time for a specific reading BEFORE the client actually purchased the reading on the website.


If you any other questions, comments, etc. feel free to complete the Contact sheet with the subject title "Policy Inquiry." Even though I can't always promise a direct response to policy questions, I will always do my best to read as many as possible and incorporate that information into Zee Policies page.