Zee Policies

PLEASE READ THIS ENTIRE PAGE SLOWLY AND CAREFULLY!

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General Orders

  • For General orders (purchasing items directly from the site), please allow a MINIMUM of 2 weeks to receive your order. 
  • USPS and UPS are the services used to ship orders.
  • Tracking numbers are NOT included by default. If you want to track your package, please email me at soularlioness@gmail.com with the subject title, "Tracking Request."
  • ABSOLUTELY NO REFUNDS.
  • ABSOLUTELY NO RETURNS. 
  • An EXCHANGE or STORE CREDIT may be granted by customer's choice. (Ex. If a shirt is too big or too small, you may exchange it for the correct size OR receive store credit equal to the cost of the product).

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Commissioned Work

  • For Custom/Commission orders, always check here first to see my current status (Open or Closed).
  • All Custom/Commission orders require the completion of the "Commission Agreement (Proposal) for Design of Artwork" and "WORK OF ART COMMISSION AGREEMENT" forms.
  • All Custom/Commission orders require 50% deposit of the TOTAL cost upfront. The remaining balance is due upon notification of completion.
  • If the remaining balance isn't paid within 24 hours of notification of completion, the order will be cancelled and NO REFUND will be given.
  • I reserve the right to APPROVE or DECLINE any Custom/Commission order request.
  • ABSOLUTELY NO REFUNDS, RETURNS or EXCHANGES on Custom/Commission orders.

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Oracle Card Readings & Services

  • All pre-scheduled sessions* for readings MUST be PAID IN FULL 24 HOURS before the time of said session. All unpaid appointments will be cancelled. 


*This means client and I discussed and set a date and time for a specific reading BEFORE the client actually purchased the reading on the website.

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If you any other questions, comments, etc. feel free to complete the Contact sheet with the subject title "Policy Inquiry." Even though I can't always promise a direct response to policy questions, I will always do my best to read as many as possible and incorporate that information into Zee Policies page.